Refund policy
Return & Refund Policy – ESQUIRE STEELS
At ESQUIRE STEELS, we aim to provide high-quality products and ensure customer satisfaction.
Return Period
We have a 7–14 day return policy, which means you have up to 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be in the same condition that you received it
- It must be unused, with tags, and in its original packaging
- You must provide a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
📧 esquiresteels@gmail.com
Returns must be sent to the following address:
📍 [Newtown Square PA 19073]
If your return is accepted, we will provide instructions on how and where to send your package.
Items sent without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or special order products
- Used or damaged items (due to misuse)
- Hazardous materials, flammable liquids, or gases
Exchanges
The fastest way to get a replacement is to return the item and place a new order once your return is approved.
Refunds
- We will notify you once your return is received and inspected
- If approved, refunds will be issued to your original payment method within 5–10 business days
- Processing time may vary depending on your bank or card provider
If more than 15 business days have passed after approval, please contact us at:
📧 esquiresteels@gmail.com